The Best Ecommerce Agency Isn't the One With the Most Software
Shopify brands searching for the best ecommerce agency usually find a longer tool stack, not a better outcome. Build Grow Scale is an expert-led team that manages the store end to end, so the owner can focus on growing the business instead of running it. Here is that story, in the team's own words.
$1B+ in client revenue managed · 2,500+ brands · 10+ years on Shopify
A turnkey team, not another vendor
Build Grow Scale exists to run the parts of an ecommerce business an owner shouldn't have to run alone. In the words of James Backenstose, COO of Build Grow Scale:
“That is anything from a complete turn key where we handle all of your data analytics, split testing, data consulting, business consulting, custom reporting, custom apps, site migrations, site builds, site rebuilds, and anything in between including but not limited to Amazon management.”
James Backenstose, COO of Build Grow Scale
$1B+
in client revenue managed
2,500+
brands
10+
years on Shopify
Peace of mind, not just a higher conversion rate
Selling more, making more money, a higher conversion rate. That's the obvious goal. It isn't the sweet spot. James Backenstose again:
“And even spending time with their children, husbands, knowing that their business will be taken care of with the utmost respect and care, and they know nothing will happen while they are away.”
James Backenstose, COO of Build Grow Scale
Matthew Stafford, Managing Partner at Build Grow Scale, knows the other side of that promise. He ran his own stores first:
“I remember back in the early days, those first stores and being overwhelmed by the sheer volume of things that you have to do, and wondering if it was ever going to be worth it.”
Matthew Stafford, Managing Partner at Build Grow Scale
Built to move fast
“Our high value proposition delivered is our responsiveness and speed of implementation.”
James Backenstose, COO of Build Grow Scale
Few teams in ecommerce can move as fast, or as accurately, across as many stores at once. Responsiveness isn't a value-add on top of the work. For Build Grow Scale, it's the core of what gets delivered, backed by insight into what has worked, what is currently working, and what the data says will work next, across dozens of niches and every stage of a business's journey.
Matthew Stafford, Managing Partner at Build Grow Scale, sets the bar for what that speed has to buy:
Matthew Stafford, Managing Partner at Build Grow Scale
One embedded ecommerce agency, not ten specialists to manage
Ecommerce has matured past the point where one generalist, or even one owner, can cover every discipline a store now needs. Matthew Stafford, Managing Partner at Build Grow Scale, puts it this way:
“But e-commerce has matured to the level where you can't be an email expert, and a Facebook ads expert, and a Google Ads expert, and a CRO expert, and a Google Analytics expert. So what it really takes is a team of really good, highly qualified people that work well together in order to create that synergy that creates the scale.”
Matthew Stafford, Managing Partner at Build Grow Scale
That is what turnkey means in practice. Every discipline on the services list (conversion work, split testing, analytics, custom reporting, SEO, builds, migrations, custom apps, Amazon, paid media and email marketing) runs inside one engagement, staffed by one team that already knows the store. Nothing is handed to a roster of specialists the owner has to brief, chase and reconcile.
Why this work, still
Three principals run Build Grow Scale. Only one of them has a photograph in this pack, so the other two speak here in type, never behind someone else's face.
“One thing I say in my business is a clean conscience is a comfortable pillow, and I truly believe that. I run these businesses, they support my family, they put food on the table. I want to play by the rules.”
David Schomer
CEO, Build Grow Scale
“So I think what I get the most from this is helping someone build their business to the point where they find it successful, and they get to realize those same things that I have.”
Matthew Stafford
Managing Partner, Build Grow Scale
The honest version of “is this for me?”
Strong Fit
- A profitable Shopify store, in any niche, ready to invest in growth
- Want an embedded team, not one more freelancer to manage
- Value responsiveness and speed as much as the plan itself
- Ready to hand off the parts of the business you don't want to run day-to-day
Probably Not If
- Not yet making profitable sales (pre-product-market-fit)
- Want one channel run in isolation rather than the whole store managed together
- Want a single one-off project rather than an ongoing partner
$1B+ in client revenue
managed. Let's
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