Book a Call with James Backenstose, COO
A free 30‑minute call with the person who runs delivery at Build Grow Scale. We look at your store's data and conversion funnel together, and you leave with the highest-impact fixes we'd start with, whether you hire us or not.
Trusted by 2,500+ Shopify brands · $1B+ in client revenue managed
James Backenstose, Chief Operating Officer, Build Grow Scale, runs delivery across the whole engagement.
$1B+
in client revenue managed
2,500+
brands
10+
years on Shopify
The COO takes this call, not a salesperson.
James Backenstose has been with Build Grow Scale since 2017 and runs delivery. That matters for one practical reason: on this call, whatever gets promised is promised by the person who has to make it happen.
James joined Build Grow Scale in 2017 and has run delivery ever since, which is the reason this call defaults to him instead of a sales rep. He’s the person who signs off on what a new engagement actually does in the first two weeks, so what you hear on this call is the same plan his own team executes against, not a pitch handed to someone else afterward.
What Happens on the Call
James Backenstose runs this call himself: thirty minutes in your store’s data, the one constraint costing you the most named directly, and a shortlist to leave with. Nothing gets simplified for a handoff to someone else afterward: if the first couple of weeks come up, it’s the same plan he’d hand his own team. Pick a time above and he’ll walk you through it.
Three stores, in their own words
Each of these is a full client story on video. They open on YouTube in a new tab. This page stays where you left it.
Case Study
Shield Republic
“The moments in the growth that we were able to help with as Build Grow Scale partnered with Shield Republic is we stopped being like a development partner or an agency. We were truly looked at and operated like a true business partner. When they won, we won.”
Build Grow Scale team, on the Shield Republic engagement
From a brand-new print-on-demand shop to an embedded, multi-year growth partnership
Case Study
Game Day Couture
“And from that first year, we worked with them. They went from 160,000 to 3.4 million in year two. By the end of it, I believe their highest year was over $10 million.”
Build Grow Scale team, on the Game Day Couture engagement
$160K → $3.4M in year two, $10M+ at peak
Case Study
Anson Belts
“David introduced us to his entire warehouse team and he said, 'Hey guys, uh, thank you. You were a huge part in making this happen.' And it felt really good to be told that we were part of the family.”
Build Grow Scale team, quoting Anson Belts owner David
~$900K in additional annual revenue found through post-purchase survey testing
“I am a firm believer that there is absolutely no one on the planet that can deliver the deliverables fast and as accurate as we can across the market, period.”
James Backenstose
COO, Build Grow Scale
Who This Call Is For
We work with profitable Shopify stores that are ready to invest in growth. There is no revenue cutoff and no minimum, but there is a bar, and it is James Backenstose's: the store has to be an established brand already making sales profitably, and able to afford a fee to grow.
Strong Fit
- You're an established Shopify brand already selling profitably
- Your product and your brand are strong, and the website is the part holding you back
- You'd rather hand the store to a team than hire and manage one in-house
- You want a partner who'll tell you when you're wrong, not agree with you
- You're ready to invest in growth, not shopping for the cheapest quote
Probably Not If
- You're pre-product-market-fit and still finding out whether people want what you sell
- You want one quick fix or a single button test rather than ongoing work
- You want a guaranteed number before anyone has looked at your data
- You need the work done without anyone on your side available to make decisions
- You're comparing on price alone
Common Questions
Who am I actually speaking to?
James Backenstose, Chief Operating Officer at Build Grow Scale. He runs delivery, so the person telling you what we would do is the person accountable for whether it gets done. It is not a sales call handed to an account executive.
Do I need to prepare anything?
Is there a revenue minimum?
Do you only work with certain niches?
What's actually in scope if we work together?
The whole store, or any part of it. In James Backenstose’s words the engagement is “anything from a complete turn key where we handle all of your data analytics, split testing, data consulting, business consulting, custom reporting, custom apps, site migrations, site builds, site rebuilds, and anything in between including but not limited to Amazon management.” We’ll scope it on the call.
How fast do things actually start moving?
Speed is the thing James Backenstose stakes his name on: “Our high value proposition delivered is our responsiveness and speed of implementation.” In practice that means the first couple of weeks go to what is plainly broken (a site audit, broken links, things that simply don’t work) before anything is tested.
Will you try to sell me something?
No pitch, no pressure, and because James Backenstose is the one taking the call, there’s no handoff to a closer afterward either. If it’s not a fit, he’ll say so directly and tell you what to focus on instead.
$1B+ in client revenue
managed. Let's
talk about yours.
A free 30-minute call to look at your store's data and conversion funnel together.
No obligation. No pressure.