Author: Irene Wanja

Irene Wanja

Irene Wanja

Irene, a skilled Revenue Optimization Specialist for Build Grow Scale, combines an unparalleled focus on user research and a deep understanding of the ecommerce customer journey to orchestrate optimal shopping experiences. With an uncanny knack for detecting and addressing customer pain points through meticulous user testing, she utilizes tools such as moderated user tests, heatmaps, scrollmaps, and clickmaps to fast-track improvements in user experience and usability. Her keen eye for detail aids in swiftly spotting potential issues and implementing solutions, all while working closely with store owners and applying her intricate comprehension of user interactions. Passionate about software and technology, Irene immerses herself in enhancing her clients' business clarity, efficiency, and user satisfaction. Even though the value of user experience doesn't conform to a conventional numerical scale, the tangible outcomes of her work—improved user experience, amplified retention rates, and reduced customer support issues—are testaments to her prowess. Beyond her revenue optimization skills, Irene is a skilled writer and copywriter. She weaves her profound insights into engaging prose, crafting content that not only resonates with diverse audiences but also demystifies the complexities of user experience, consequently benefitting businesses worldwide.
Ecom Copywriting
Irene Wanja

10 Effective Psychology-Based Copywriting Tactics to 2-3X Your Ecom Sales

Reading Time: 5 minutes If you’re an ecommerce store owner, it’s vital to understand that it’s not enough to just have a quality product. You need to “sell” that product to your audience. Make them understand why it’s so great, and why they should buy it (from you). But with the fiercely competitive ecom landscape, if you want to

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Conversion Copywriting Ecommerce
Irene Wanja

Boost Your Ecommerce Conversion Rate With Conversational Copywriting

Reading Time: 4 minutes You know the feeling. You’re scrolling through your Facebook feed, and you see an ad for a product you’ve been thinking about buying. So, you click on the link and land on the website. But as soon as you start reading, you realize the copy is stiff, formal, and just plain boring. So you close

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Ecom User Testing Benefits
Irene Wanja

User Testing Is Key to Your Ecom Success

Reading Time: 4 minutes It’s common for ecommerce entrepreneurs to ask themselves whether user testing is really necessary for their online store. After all, isn’t it enough to just create a well-designed website and hope that customers will intuitively know how to use it? Unfortunately, it’s not that simple. A study by the Baymard Institute found that 68% of

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Improve UX With User Testing
Irene Wanja

Improve Your Ecom Store’s User Experience (UX) With User Testing

Reading Time: 5 minutes User experience (UX) is a huge deal if you run an ecommerce business. It’s the overall experience a person has when interacting with a product, site, or service, and includes everything from how easy it is to find what you’re looking for on a website to how satisfying it is to use a particular app.

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Ecommerce Optimization Page Load Speed
Irene Wanja

Improve Your Ecommerce Store Speed by Optimizing What Really Matters

Reading Time: 4 minutes Speed is one of the most important factors when it comes to having a successful ecommerce store. Not only do visitors expect fast loading times, but Google also takes page speed into account when ranking websites in search results. As a result, optimizing your store for speed can have a significant impact on your bottom

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Ecom Page Speed
Irene Wanja

5 Best Practices to Keep Your Shopify Page Load Speed in Check

Reading Time: 4 minutes In today’s competitive ecommerce landscape, providing an excellent shopping experience is essential to success. Customers expect fast load times, easy navigation, and a personalized experience. And if they don’t get it from your store … they’ll quickly go to a competitor. That’s why it’s important to have some best practices in place to ensure your

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Ecom Page Load Speed
Irene Wanja

3 Ways Your Ecom Store’s Page Load Speed Affects User Behavior

Reading Time: 4 minutes Life is busy, and time is precious. Because of that, ecommerce consumers are often impatient when shopping online. They expect to be able to find what they want quickly and easily, and they may become frustrated if they have to search for too long or if they can’t find what they’re looking for. This impatience

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Build Grow Scale Page Load Speed
Irene Wanja

Your Ecom Page Load Speed Matters!

Reading Time: 4 minutes In today’s fast-paced world, people expect to be able to find the information they need quickly and easily. This is especially true when it comes to ecommerce shopping; no customer wants to wait around for a page to load. That’s why page loading speed is so important. Not only does it impact the user experience,

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Email Marketing Strategies
Irene Wanja

6 Email Marketing Campaign Strategies to Hook Your Ecom Audience

Reading Time: 5 minutes As the owner of an ecommerce business, you likely rely on email campaigns to reach your target audience. However, if your messages aren’t captivating, your open and click-through rates can suffer, resulting in missed upsell, cross-sell, and repeat business opportunities. Not only that, but you could be perceived as unprofessional or even spammy, and that’s

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Ecommerce Email Marketing Mistakes
Irene Wanja

7 Mistakes to Avoid When Emailing Your Ecom Customers

Reading Time: 5 minutes Email marketing is a key tool for ecommerce brands looking to build relationships with their customers and drive sales. When done right, it can be highly effective, providing a direct channel to reach customers and followers with personalized messages, and cultivate loyalty and repeat business through exclusive discounts or early access to sales and new

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