Author: Irene Wanja

Irene Wanja

Irene Wanja

Irene, a skilled Revenue Optimization Specialist for Build Grow Scale, combines an unparalleled focus on user research and a deep understanding of the ecommerce customer journey to orchestrate optimal shopping experiences. With an uncanny knack for detecting and addressing customer pain points through meticulous user testing, she utilizes tools such as moderated user tests, heatmaps, scrollmaps, and clickmaps to fast-track improvements in user experience and usability. Her keen eye for detail aids in swiftly spotting potential issues and implementing solutions, all while working closely with store owners and applying her intricate comprehension of user interactions. Passionate about software and technology, Irene immerses herself in enhancing her clients' business clarity, efficiency, and user satisfaction. Even though the value of user experience doesn't conform to a conventional numerical scale, the tangible outcomes of her work—improved user experience, amplified retention rates, and reduced customer support issues—are testaments to her prowess. Beyond her revenue optimization skills, Irene is a skilled writer and copywriter. She weaves her profound insights into engaging prose, crafting content that not only resonates with diverse audiences but also demystifies the complexities of user experience, consequently benefitting businesses worldwide.
Online Shopping Try Before You Buy
Irene Wanja

Stand Out in a Crowded Ecommerce Market with “Try Before You Buy”

Reading Time: 4 minutes In the world of ecommerce, the phrase “Try before you buy” (TBYB) has become increasingly popular. The concept is simple—customers have the opportunity to try products before making a purchase—and is often a win-win for all involved. At its core, strategy is an attempt to reduce some of the uncertainty that comes with online shopping.

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Imaged-Based Search in Ecommerce - Blog
Irene Wanja

8 Reasons to Use Visual and Image-Based Search for Your Ecommerce Store

Reading Time: 4 minutes As an ecommerce store owner, your ultimate goal is to sell as many products as possible while ensuring a great shopping experience for your customers. To achieve this objective, it’s crucial to provide people with search and product filters that are easy to use and highly effective at helping them find what they need. In

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AI for Shopify Ecommerce Store
Irene Wanja

7 Ways to Leverage Artificial Intelligence in Your Ecommerce Business

Reading Time: 4 minutes As the world continues to go digital, ecommerce stores have become a popular means of buying and selling products. With the exponential growth of the ecom industry, it’s critical that business owners keep up with new technologies and implement them to improve their customers’ experience. One of the most promising technologies today is AI ecommerce.

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Ecommerce Customer
Irene Wanja

7 Reasons to Seamlessly Link Your Ecommerce Customer Communication Channels

Reading Time: 4 minutes The modern shopping experience is increasingly being shaped by technology. Businesses are taking advantage of the ever-evolving range of digital channels to reach out to customers and build relationships with them. And in today’s technology-driven world, it is essential for businesses to create an interconnected network of communication channels to engage customers across all available

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Website Page Load Time
Irene Wanja

Is Your Page Load Time Helping or Hurting Your Ecom Conversions?

Reading Time: 4 minutes As an ecommerce business owner, there’s nothing more disheartening than a slow page load time—especially when it causes lower conversions and unhappy customers. Just as the retail world has long since recognized the importance of providing a pleasant customer experience in-store, so too must online stores prioritize their digital storefront if they want to remain

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Ecommerce Email Marketing Tips
Irene Wanja

3 Tips for Maximizing ROI of Your Ecommerce Emails

Reading Time: 5 minutes Email marketing is an invaluable tool for ecommerce business owners looking to build long-term relationships with their customers. With the ability to reach a wide audience and deliver personalized messages tailored to the individual, email marketing can help you boost sales and grow your business. But in order to maximize the effectiveness of these campaigns,

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Email and SMS Marketing Trends for Ecommerce
Irene Wanja

Ecommerce Email and SMS Marketing Trends in 2023

Reading Time: 4 minutes With the ecommerce industry continuing to grow, it’s more important than ever for online businesses to leverage effective marketing strategies. Email and SMS marketing are two of the most popular methods of connecting with customers and potential customers. And as technology advances, so do the trends in these types of marketing … which means ecommerce

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SMS for Ecom
Irene Wanja

Unlock the Power of SMS Marketing for Your Ecommerce Store

Reading Time: 4 minutes As an ecommerce business owner and marketer, you understand the importance of staying connected with your customers. However, an often overlooked method of communication is SMS marketing for ecommerce. SMS (short message/messaging service) has become an effective tool in digital marketing, as it can provide valuable insight into customer preferences and buying habits. In this

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KPIs in Google Analytics
Irene Wanja

Understanding Key Performance Metrics (KPIs) in Google Analytics

Reading Time: 5 minutes Understanding Google Analytics KPIs is essential for any ecom store owner looking to create a successful online presence. They measure the success of your website and marketing campaigns, providing you with the data you need to make informed decisions about how to grow your business. In this article, we’ll take a closer look at the importance of

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