74% of Consumers Are Likely to Switch Brands If They Find the Purchasing Process Too Difficult
Reading Time: 5 minutes In today’s ultra-competitive ecommerce landscape, creating a seamless and straightforward customer experience is paramount for success. A staggering 74% of consumers have admitted they are likely to switch brands if they encounter a purchasing process that is overly complex or difficult, according to a study by SalesForce. This statistic underscores the importance of simplifying the