5 Optimal Shopify Customer Service Apps Of 2023

Brad Owens Jul 22, 2023

Reading Time: 5 minutes

Shopify has revolutionized the e-commerce world, but are you leveraging its full potential? If you’re not using Shopify customer service apps, you’re missing out on one of the key ingredients to boost your business. These apps can transform your customer service efforts, providing an enhanced shopping experience for your customers, leading to increased customer satisfaction and loyalty. They can also save you valuable time, allowing you to focus on other critical aspects of your business.

In 2023, the quality of your customer service can make or break your business. As competition continues to intensify, it’s more important than ever to stay ahead of the curve. That’s where these five optimal Shopify customer service apps come into play. They’ve been carefully selected to help you streamline your customer service, manage reviews, facilitate communication, and more.

So, let’s dive in and explore these game-changing tools for your Shopify store.

customer service apps that boost your shopify business

Zendesk Shopify app

You’ll absolutely adore Zendesk’s Shopify app; it’s a game-changer in providing top-notch customer service, making every interaction seamless and stress-free. As your go-to Shopify customer service app, it’s designed with impressive features to handle all your ecommerce customer service needs.

Picture a world where all your customer interactions and concerns are managed from one central hub. That’s the convenience Zendesk offers. It’s a customer support software that doesn’t just make life easy for your support team; it puts a smile on your customers’ faces, too.

Imagine having a tool that streamlines all customer communication, whether it’s email, social media, phone calls, or live chat, into one manageable and unified platform. That’s the power of the Zendesk Shopify app.

It’s built with an intuitive interface that makes it easy for your team to track, prioritize, and solve customer support tickets. Plus, it provides valuable insights about your customers, helping you to understand them better and deliver personalized service.

By integrating Zendesk, you’re not just getting a tool; you’re investing in a solution that enhances customer satisfaction and loyalty. The future of ecommerce customer service is here, and its name is Zendesk.

Okendo Shopify app

If you’re after a top-notch tool for collecting and showcasing reviews, Okendo might just be the perfect fit for your online store. This Shopify app isn’t just another customer review platform—it’s a full-fledged marketing tool designed to help you build trust and drive conversions.

By integrating Okendo into your online store, you can collect product reviews, display customer photos, and utilize advanced techniques like personalized emails to encourage more reviews. Besides, it offers an intuitive user interface, making it a breeze to manage all of your customer feedback.

The benefits of using Okendo don’t stop at collecting reviews. This app also integrates with other e-commerce platforms and marketing tools, making it easier than ever to share your customer feedback across multiple channels. You’ll find it incredibly easy to highlight your top-rated products, showcase customer testimonials, and give your potential customers a clear, credible glimpse into what they can expect when buying from you.

With Okendo, you’re not just getting an app, you’re securing a powerful ally that can significantly boost your e-commerce journey.

Gorgias Shopify app

Looking for a way to streamline your online store’s support system? Give Gorgias a try. As a leading customer service app on Shopify, Gorgias is designed to simplify customer interaction and improve resolution time. It allows you to manage all your communication channels – emails, social media messages, and live chats – in one place, so you never miss an opportunity to connect with your customers.

What’s more, with its machine learning capabilities, Gorgias can predict customer inquiries and provide instant responses, leaving your customers satisfied and your support team free to focus on more complex issues.

But that’s not all. Gorgias is more than just a communication tool; it’s a driver of sales. This app integrates seamlessly with Shopify, allowing you to access customer data, order details, and delivery information right from the support interface. This way, you can turn every support interaction into a potential sales opportunity.

With Gorgias, you’re not just resolving customer issues; you’re building stronger relationships, boosting customer loyalty, and driving your business growth. So why wait? Make Gorgias your go-to customer service app in 2023 and see the difference it makes.

Shopify Inbox

Ready to revolutionize your online store’s communication strategy? Let’s talk about Shopify Inbox. This app is an absolute game-changer for ecommerce store owners. Why? It combines all your customer interactions into one seamless interface, simplifying your communication process.

Instead of juggling multiple platforms, you can respond to customer queries, manage orders, and deliver top-notch customer service, all from one place. Shopify Inbox also supports automated replies, so you can finally say goodbye to repetitive questions. Trust us, it’s the ultimate tool to improve productivity and customer satisfaction.

But wait, there’s more! Shopify Inbox doesn’t just streamline your communication; it also personalizes it. The app provides insights into customer profiles and shopping behavior, empowering you to tailor your responses and create more meaningful interactions. It even integrates with Shopify Email and Shopify Chat, offering a unified platform for all your customer engagement needs.

Plus, it’s free for all Shopify merchants. Imagine that – a comprehensive customer service solution without any extra cost. So why wait? It’s time to step up your customer service game with Shopify Inbox. Your customers, and your peace of mind, will thank you.

Tidio Shopify app

You’re going to adore Tidio, a phenomenal app that’s shaking up the online retail scene. With its advanced chatbot and live chat capabilities, Tidio is designed to improve both your customer engagement and conversion rates.

This innovative app combines the power of automation and real-time communication, meaning you can respond to customer inquiries in a flash, even outside your business hours. Plus, its user-friendly interface ensures you won’t need a tech wizard to get it up and running on your Shopify store.

But that’s not all. Tidio truly excels when it comes to personalizing customer interactions. With a few clicks, you can customize your chatbot to greet customers by name, recommend products based on their browsing history, or even offer exclusive discounts. Imagine the smiles on your customers’ faces when they’re treated to such a personalized shopping experience!

So, if you’re ready to take your customer service game to the next level in 2023, Tidio is a must-have Shopify app.

Final Thoughts

Don’t miss out on the opportunity to supercharge your customer service. With the Zendesk and Okendo apps, you can streamline customer interactions and collect invaluable feedback.

Gorgias and Shopify Inbox help you manage and respond to customer queries efficiently, while Tidio enhances your live chat support.

Remember, your Shopify store’s success hinges on customer satisfaction. Invest in these top-notch Shopify Customer Service apps today and take your customer service to new heights in 2023. You won’t regret it!

Frequently Asked Questions

Prices for these Shopify apps in 2023 vary. Some offer free basic plans, others start at $9/month. Premium features may cost more. Invest wisely to elevate your customer service and skyrocket your business growth.

These apps prioritize your customers’ data protection. They employ stringent security measures, like encryption and two-factor authentication, to ensure privacy. Rest easy, your customer data’s in safe hands with these top-notch apps.

Absolutely! These customer service apps can seamlessly link with other platforms, enhancing your store’s functionality. They’re designed for maximum compatibility, making it easier for you to streamline and improve your customer service.

Absolutely! Most of these top-notch customer service apps offer trial versions. You can try them out, explore their features and see how they enhance your business before making any financial commitment. It’s a win-win!

Absolutely! These apps are designed with your global customer base in mind. They offer multi-language support, ensuring you can provide top-notch service to your customers, no matter where they’re from or what language they speak.


About the author

Brad Owens

Brad Owens is a BGS Revenue Optimization expert, instructor, and coach with Ecommerce Business Blueprint (EBB) and EBB Elite. He started working in ecommerce back when Amazon had auctions (hint: that was a long time ago!) and has extensive experience with marketplaces, stores, and retail—even owning a comic shop for eight years. A graduate of the Atlanta Institute of Music, he can sometimes be spotted around Atlanta playing guitar in his hard-rock disco band.

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