The 411 on Ecommerce Optimization Services: What You Need to Know

Irene Wanja Nov 08, 2023

Reading Time: 4 minutes

Are you thinking of building a brand-new online store, growing an existing one, or scaling your current store to greater heights? If so, using ecommerce optimization services could be just the ticket to help you reach your ecom business goals!

Because here’s the truth: it’s not just about driving traffic.

Once people show up to your store, you actually need to convert them into customers. That’s why it’s so important to equip yourself with the strategies experts use and know what to look for in a top-notch optimization agency.

So, let’s get into it!

What is Ecommerce Optimization?

Ecommerce optimization is the process you employ to improve your online store’s functionality, aesthetics, and overall customer experience, aiming to boost sales and increase customer retention. It’s about more than just making your website “look pretty.” It’s a strategic approach that involves analyzing your website’s performance, identifying areas for improvement, and implementing changes that will drive more traffic and conversions.

If you’re new to all of this, it may seem overwhelming. But no need to worry—there are services available to help you get the most out of your online store. Typically offered by an ecommerce optimization agency, these services are tailored to your business’s specific needs, whether it’s improving website speed, enhancing product descriptions, or streamlining the checkout process.

But, there are two important things you need to keep in mind:

  • Just because you’re outsourcing doesn’t mean you’re off the hook. You need to understand what’s happening so you can make informed decisions. That’s where the experts come in. They don’t just do the work—they educate you, so you understand why certain changes are being made and how they’ll impact your business.
  • Optimizing your ecom website isn’t a one-and-done kind of thing. It’s an ongoing process that requires regular monitoring and tweaking. But with the right ecommerce optimization services and a team of experts by your side, you’ll be well on your way to creating an online store that not only looks good, but performs even better in terms of conversion.

4 Sales-Boosting Ecommerce Optimization Strategies 

Now that we’ve covered the bare-bones basics, let’s talk about a handful of various strategies experts on the topic use to increase both conversions and revenue for an online store.

Improving website usability

The goal here is to make your online store as accessible and user-friendly as possible. This includes faster load times, easy navigation, mobile compatibility, and clear product descriptions. This way, you’re more likely to garner customer satisfaction and, in turn, higher sales.

Search engine optimization (SEO)

This strategy involves using relevant keywords, creating quality content, and building backlinks to rank higher in search engine results. The higher you rank, the more visibility and traffic you’ll get, leading to increased sales.

Customer experience optimization

With this tactic, experts analyze customer behavior data to understand what drives your audience, and then tailor your website accordingly. This could mean personalizing product recommendations, providing excellent customer service, or offering easy checkout processes.

Email marketing

Despite the rise of social media, email remains a powerful tool for driving ecom sales. So to leverage email marketing for your business, your team will likely create compelling email campaigns offering promotions, new product announcements, and loyalty programs to keep your customers engaged and coming back for more.

Ecommerce optimization experts employ these strategies and more to boost sales. They’re always testing, analyzing, and adjusting to ensure your store’s website is optimized for maximum conversions. 

Your Search for an Ecommerce Optimization Agency

When you’re on the hunt for a top-notch agency to handle optimizing your store, there are several key factors you should consider to ensure you’re making the best choice for your business:

  • Experience and expertise: They should possess a deep understanding of online shopping trends, consumer behavior, and the latest optimization techniques. Ask for case studies or testimonials that demonstrate their ability to deliver results.
  • Approach to ecommerce optimization: Do they use a one-size-fits-all strategy, or do they tailor their services to match your unique business needs and goals? You’re better off with an agency that will take the time to understand your business and devise a customized strategy.
  • Reputation: Are they well-regarded within the industry? Do they have positive reviews from past clients? Don’t overlook the value of word-of-mouth referrals.
  • Communication: The agency should be responsive, transparent, and open to your feedback. Remember, this is a partnership, and open dialogue is crucial to your success.
  • Cost: While you don’t want to base your decision solely on price, it’s important to ensure the agency’s rates align with your budget. However, it’s worth investing a bit more if they can provide quality services that will help grow your business.

For instance, at Build Grow Scale, we specialize in optimizing ecommerce stores and have propelled our clients and partners to over $400 million in sales. We empower store owners through education and foster a vibrant community where they can connect with our Revenue Optimization™ specialists.

Additionally, we have various other value-packed offerings for store owners at all stages of their ecom journey: Amplify Partnerships, Revenue Accelerator Program, Revenue Optimization Blueprint, and other specific services like Google Analytics and Site Speed Optimization. So, if you’re seeking ecommerce optimization services and think BGS might be the right fit for your business, don’t hesitate to book a free call with our team. We’d love to help guide you to the ideal package tailored to elevate and expand your business.

Recent Build Grow Scale success story

ecommerce optimization services


If you’re looking to increase your online store’s sales, remember that ecommerce optimization is absolutely paramount. Using strategies like SEO, UX/UI design, and mobile optimization can significantly enhance your site’s performance. However, finding the right agency requires careful consideration of factors like experience, reputation, and pricing.

By making an informed decision, you’ll be well on your way to achieving ecommerce success. Now … it’s time to make your move and amp up your online business game!


About the author

Irene Wanja

Irene, a skilled Revenue Optimization Specialist for Build Grow Scale, combines an unparalleled focus on user research and a deep understanding of the ecommerce customer journey to orchestrate optimal shopping experiences. With an uncanny knack for detecting and addressing customer pain points through meticulous user testing, she utilizes tools such as moderated user tests, heatmaps, scrollmaps, and clickmaps to fast-track improvements in user experience and usability. Her keen eye for detail aids in swiftly spotting potential issues and implementing solutions, all while working closely with store owners and applying her intricate comprehension of user interactions. Passionate about software and technology, Irene immerses herself in enhancing her clients' business clarity, efficiency, and user satisfaction. Even though the value of user experience doesn't conform to a conventional numerical scale, the tangible outcomes of her work—improved user experience, amplified retention rates, and reduced customer support issues—are testaments to her prowess. Beyond her revenue optimization skills, Irene is a skilled writer and copywriter. She weaves her profound insights into engaging prose, crafting content that not only resonates with diverse audiences but also demystifies the complexities of user experience, consequently benefitting businesses worldwide.